Sign-in or membership help
- Use the same email address used at checkout.
- Request a fresh login code from MinerXP.
- Check spam/junk folders for emails from MinerXP.
- If you still cannot access the dashboard, email support with your checkout email.
MinerXP
Member support
Clear help for members, before and after installation.
MinerXP runs only on your own computer. We can help with membership access, downloads, and installation—but we never need your wallet recovery phrase, private key, password, or remote access to your device.
Download and install help
- Download only while signed into MinerXP.
- Compare the ZIP's SHA-256 hash with the value shown on the Downloads page.
- On macOS, right-click the installer and select Open if macOS asks for confirmation.
- Use only a public wallet address—never a recovery phrase.
What to include in a support email
Please include the email used for membership, your device type and operating system, and a screenshot or exact error text. Do not send wallet seed phrases, passwords, private keys, or full payment-card details.
Refund and cancellation requests
Email us from the address used at checkout, with your purchase date and a short description of the issue. Your statutory rights and the immediate digital-delivery information are set out in the Refunds & cancellation notice.
MinerXP staff will never ask you to install remote-control software or disclose a seed phrase, recovery words, private key, password, or card details by email.